This new report produced jointly by SelectX and claims expert Karin Lloyd takes a fresh, strategic look at the claims process in today’s fast-changing world – in which technology is transforming life for consumers and the businesses that serve them.
It concludes that the claims function needs to be reinvented. Insurers are dealing with increasingly demanding consumers who are much better informed and thus more powerful than in the past. By combining the power of technology in business and healthcare with the ‘connectedness’ of modern society – via the Web and ever more sophisticated mobile phones – there is the opportunity to process claims more quickly and conveniently, and to raise levels of service to those found in other industries.
Building on, and going far beyond, a survey of 119 insurers in key markets worldwide, the report examines in detail:
•The current landscape for life and disability claims processing
•Technology trends in the business and consumer environments, and the power conferred upon users
•The case for investing in technology
•How technology that has revolutionised the underwriting process can do the same for claims
•The potential for new customer service propositions
•The importance of data in risk and portfolio management.
Smart application of technology to the claims process can address many of the issues challenging insurers, including costs, speed and quality of service, brand enhancement, regulatory compliance and the need for data for deeper understanding of their business.
We believe this report will be the impetus for new, innovative strategies that give real competitive advantage and deliver real benefits to customers. Buying it will help you create your own claims vision – one that will be relevant and competitive in the increasingly tough world of consumer markets and business. It really is essential reading.
Click here for: Life_and_Disability_Claims_New_Strategies_Executive_Briefing.pdf.
For more information and to find out the special price for your organisation, contact:
Susie Cour-Palais
Telephone +44 (0)1923 282320 or +44 (0)7770 407161; email susie@selectx.co.uk
Karin Lloyd
Telephone +44 (0)7804306126; email karin@karinlloyd.com
About SelectX
Founded in 2003, SelectX Ltd is a global risk management consultancy firm that specialises in improving risk management and the processes affecting all stakeholders in underwriting/new business and claims. It combines technical excellence with strategic understanding and vision. With its strategic partners it has a wide range of capabilities underpinned by an unceasing desire to innovate. Its services include the re-design of new business processes for greater speed and efficiency – making optimal use of rules engines and other technologies – and the development of underwriting philosophies for innovative consumer propositions. SelectX is also the foremost creator of underwriting and claims manuals.
SelectX’s clients include insurers, reinsurers, service providers and distributors world-wide.
In 2011 SelectX became a division of NMG Consulting.